The purpose of this FAQ is to answer questions from potential clients. Existing clients are contacting us directly for support.
Which software is installed by default?
All our servers are standard UNIX and Linux (we do not support NT)
Does Webby provide DNS services?
Yes, we run 3 DNS servers on 3 different physical machines. However we do provide domain name services for only our hosting clients (included in standard package).
Can I run cgi-scripts?
You can run cgi scripts from any directory (not restricted to /cgi-bin). You can run Perl scripts, compiled C and C++ scripts and shell scripts. When running Perl scripts make sure to rename all *.pl files to *.cgi. If you need help with installation or professional consultations on cgi-scripts we have experienced staff members to assist you. Installation of more involved scripts can be ordered in the secure cart.
Are there any restrictions on usage of cgi-scripts?
No, as long as your running scripts does not interfere with a server's functionality. If your scripts take too much CPU time or run unusually long we may kill those processes or disable them completely without any prior notification. It's your own responsibility to monitor your scripts performance and fix bugs (this does not apply to software provided by Webby, that has been debugged already).
How is the billing handled on expanding accounts?
More detailed stats ?We pay for the space to carry the logs to provide you with standard stats results. There is no extra charge for that. However, the results (graphs, referer lists, etc) are inside your www directory, and you may want to weed out previous years occasionally. If you need any help doing that, just ask Tech Support. If you accidentally also delete the current results, don't worry, they will be generated again automatically.
If you want more detailed stats, you can order the optional NetTracker stats. There is a $15/month license fee for NetTracker stats, and they only work on sites with small to moderate traffic, however, they do provide more detail than the regular stats.
Do you supply PHP and MySQL?
Yes, PHP and MySQL are on the servers.