Tech Support Pits column from  Dear Webby's Humor Letter
widely read, forwarded, copied and imitated daily since 1994
Dear Webby's Humor Letter, daily since 1994

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DearWebby is actually Helmut Morscher, the CEO of Webby, inc.

Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the column gradually shifted to answering tech support questions put forward by the readers of the Dear Webby Humor Letter.

This collection of computer and web advice was started partly because readers demanded an archive, and partly because some questions were asked again and again. Each page has a different day's Tech Support Pits column.

Have FUN!
Tech Support Pits column from Dear Webby's Humor Letter of
05/24/05: PIM Personal Information manager

Tech Support Pits:
From Erika=== Dear Webby Is there a PIM for use on a desktop and laptop computer that you can recommend? All the ones I have tried so far are klunky and awkward, and often expensive. Erika Dear Erika They are all klunky and awkward.. Especially until you get used to one. Don't expect a PIM to be a total solution, unless you make it yourself. I find a spreadsheet like Quattro or Excel comes closest to an ideal PIM. Prioritizing is a snap, you have layers for in-depth recording and details, inside and outside links are easy, and you have total flexibility. The drawback is that you have to be reasonably comfortable with spreadsheets. Second best is PlanPlus from FranklinCovey. It's basically just the good old Franklin Planner brought onto the computer. Like the Franklin Planner, it is based on Benjamin Franklins concept of prioritizing instead of focusing on time, like the DayTimers. It handles prioritizing smoothly, allows drag-and-drop rescheduling, and all the other stuff that lesser PIMs and PDAs have. It also synchronizes with Palm OS handhelds. The drawback is it's price, normally around $100, but occasionally discounted. (Right now they have a 25% promo discount.) If I was to buy one, instead of using spreadsheets, that one would be my choice. If you want a free or cheap PIM, ArtPlus has EasyNoter for free at It's definitely a lightweight, but surprisingly good for a freebie. It has thoughtful touches like a link to the HungerSite on it's cover, a smoothly working photo-album that you can use for storing screenshots of maps or diagrams, but in the free version, limited to 640 x 480. The Standard version is $25 and the PRO version is $35. Those allow full screen operation. Drawback is that prioritizing and rescheduling is rather awkward. Scheduled but not completed items tend to scroll out of the visible range, if you aren't watching for them and re-schedule them. However, other than that, it is quite good and beats many $50 PIMs. Have FUN! Dear Webby
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