Tech Support Pits column from  Dear Webby's Humor Letter
widely read, forwarded, copied and imitated daily since 1994
Dear Webby's Humor Letter, daily since 1994

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DearWebby is actually Helmut Morscher, the CEO of Webby, inc.

Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the column gradually shifted to answering tech support questions put forward by the readers of the Dear Webby Humor Letter.

This collection of computer and web advice was started partly because readers demanded an archive, and partly because some questions were asked again and again. Each page has a different day's Tech Support Pits column.

Have FUN!
Tech Support Pits column from Dear Webby's Humor Letter of
06/04/04: How delicate are laptops?

Tech Support Pits:
From Frank=== Dear Webby, How delicate, or how tough are laptops really? And, do those expensive laptop carry cases really protect them? Thanks, Frank Dear Frank Laptops are very tough these days. I used to keep my laptop on top of everything in the carry-on case that you can carry onto an airplane and stow under the seat, usually. One time Air Canada, the last time I flew with THAT airline, disallowed my carry-on and ordered it to be checked luggage. Then I watched with great horror as the ape at the conveyor below the airplane winged my carry-on overhead and slammed it onto the big bottom roller at the lower conveyor end. That was September 14, 2001 and tempers were running rather high on the first day that planes flew again into the US. I almost turned into a bare handed terrorist that day! It turned out that the laptop did not mind that kind of abuse. However, since that day I don't pack it near the top of a carry-on, and I don't fly with Air Canada any more. I try to be reasonable and gentle with my laptop, but while travelling accidents do happen. It has been pushed off tables onto hard floors, it has slid off a car seat and klunked against the firewall, it has riddn in the trunk of cars and off-road vehicles during some rather wild rides, and had all kinds of mishaps. No problem. The weakest part seems to be the keyboard, but I always carry a fast and short 17" keyboard with me anyway, and only use the built in keyboard when I use the laptop on a plane or in a car. For a carry case I use a Samsonite soft carry case that has back-pack straps in addition to a regular shoulder strap. That makes a huge difference in airports like Denver, where you might have to walk many miles in a great big hurry. That carry case also has lots of padded compartments for cables, camera, chargers, etc., some of them zippered for carrying paperwork and maps. I got that one at CompUSA right after the above mentioned incident for around $30, and I would buy exactly the same one again if this one ever wears out. So far it does not show any wear that a bit of soap and water won't take care of. Have FUN Dear Webby
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