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| DearWebby is actually Helmut Morscher, the CEO of Webby, inc.
Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the
column gradually shifted to answering tech support questions put forward by the readers of the Dear
Webby Humor Letter.
This collection of computer and web advice was started partly because readers demanded an archive, and partly
because some questions were asked again and again. Each page has a different day's Tech Support Pits column.
Tech Support Pits column from Dear Webby's Humor Letter of
06/15/05: Big or small ISP
Tech Support Pits:
Go to TOP
Its time for me to graduate from AOL and get a decent ISP.
What is better, a big national ISP or a small local one?
Congratulations to graduating!
If you do a lot of traveling, then you need a big national
ISP like Earthlink. However, if you rarely travel with a
computer, then by all means go with a local ISP.
Local ISPs usually are a LOT more helpful and cooperative.
They know that if they behaved like AOL, you would come
visiting with your rolling pin. The whole atmosphere is
totally different. They provide personal tech support, you
are not relying on AOL style far away tech support, who
doesn't care or even read your support requests.
With small local ISP's one customer more or less can make
make the difference between paying the rent, or not. You
usually get on very friendly terms with them quickly and
get service that the big ISPs can't match.
Rick, who was the manager and support tech and janitor
at my first ISP in the Yukon a dozen years ago, is still a
good friend, even though I moved 3000 Miles five years
ago and he no longer works at that ISP.
Especially when you are fairly new, it makes a huge
difference to have a local friend helping you, and is well
worth a few extra dollars a month.
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