Tech Support Pits column from  Dear Webby's Humor Letter
widely read, forwarded, copied and imitated daily since 1994
Dear Webby's Humor Letter, daily since 1994

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DearWebby is actually Helmut Morscher, the CEO of Webby, inc.

Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the column gradually shifted to answering tech support questions put forward by the readers of the Dear Webby Humor Letter.

This collection of computer and web advice was started partly because readers demanded an archive, and partly because some questions were asked again and again. Each page has a different day's Tech Support Pits column.

Have FUN!
Tech Support Pits column from Dear Webby's Humor Letter of
06/15/05: Big or small ISP

Tech Support Pits:
From Marnie=== Dear Webby Its time for me to graduate from AOL and get a decent ISP. What is better, a big national ISP or a small local one? Thanks Marnie Dear Marnie Congratulations to graduating! If you do a lot of traveling, then you need a big national ISP like Earthlink. However, if you rarely travel with a computer, then by all means go with a local ISP. Local ISPs usually are a LOT more helpful and cooperative. They know that if they behaved like AOL, you would come visiting with your rolling pin. The whole atmosphere is totally different. They provide personal tech support, you are not relying on AOL style far away tech support, who doesn't care or even read your support requests. With small local ISP's one customer more or less can make make the difference between paying the rent, or not. You usually get on very friendly terms with them quickly and get service that the big ISPs can't match. Rick, who was the manager and support tech and janitor at my first ISP in the Yukon a dozen years ago, is still a good friend, even though I moved 3000 Miles five years ago and he no longer works at that ISP. Especially when you are fairly new, it makes a huge difference to have a local friend helping you, and is well worth a few extra dollars a month. Have FUN! Dear Webby
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