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| DearWebby is actually Helmut Morscher, the CEO of Webby, inc.
Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the
column gradually shifted to answering tech support questions put forward by the readers of the Dear
Webby Humor Letter.
This collection of computer and web advice was started partly because readers demanded an archive, and partly
because some questions were asked again and again. Each page has a different day's Tech Support Pits column.
Tech Support Pits column from Dear Webby's Humor Letter of
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Yesterday one of my co-workers installed Kazaa on her
machine to download some music, and this morning the
IT guys came storming in here, yelling and screaming, and
had her hauled off by plant security and kicked off the
company property. Then one of them took the hard drive
out of her machine and drilled dozens of holes through
it, and then threw it into the garbage. Isn't that a bit
drastic just because of a simple music download program?
That is indeed the usual procedure. If she was so dumb
as to install Kazaa onto a networked office machine, then
her work probably is not worth much anyway. Considering
the hourly wages of IT personnel, it's cheaper to replace
the hard drive than to try and get rid of all the spyware and
backdoors and trojans that come with Kazaa and
especially through the security holes opened by Kazaa.
The hole drilling is just to make sure that the drive can
never be used again and that any confidential information,
that may be on it, can not be read by anybody.
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