Tech Support Pits:

From Glenis===
Dear Webby
I saw one of the IT guys click on an icon and an already
addressed email opened up. He just put some quick 
comments into the body of the email and fired it off. 
I didn't want to ask him and appear stupid, especially 
since those guys can't explain anything anyway.
I take information by phone and then fire quotes by email
to the four salespeople.
I know YOU can explain how to do that. 
Thanks
Glenis

Dear Glenis
Right-click on a free spot on the desktop's edge, 
New
Shortcut
and into the location field type:
mailto:johnnie@company.com?subject="Quote # 123456"
For the shortcut name, use johnie or whatever the name of
that salesperson is.
Hit OK until you are out of it and it's ready to use.

With the Quote number, just use all but the last 3 digits. Those
you'll fill in manually when you send the email.

Once you have those shortcuts made for all four, make or
find four different icons, that are suitable for those four
people, and change their shortcut icons to those.
Done.

Have FUN!
Dear Webby