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| DearWebby is actually Helmut Morscher, the CEO of Webby, inc.
Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the
column gradually shifted to answering tech support questions put forward by the readers of the Dear
Webby Humor Letter.
This collection of computer and web advice was started partly because readers demanded an archive, and partly
because some questions were asked again and again. Each page has a different day's Tech Support Pits column.
Tech Support Pits column from Dear Webby's Humor Letter of
06/29/05: Letter shortcut on desktop
Tech Support Pits:
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I saw one of the IT guys click on an icon and an already
addressed email opened up. He just put some quick
comments into the body of the email and fired it off.
I didn't want to ask him and appear stupid, especially
since those guys can't explain anything anyway.
I take information by phone and then fire quotes by email
to the four salespeople.
I know YOU can explain how to do that.
Right-click on a free spot on the desktop's edge,
and into the location field type:
mailto:firstname.lastname@example.org?subject="Quote # 123456"
For the shortcut name, use johnie or whatever the name of
that salesperson is.
Hit OK until you are out of it and it's ready to use.
With the Quote number, just use all but the last 3 digits. Those
you'll fill in manually when you send the email.
Once you have those shortcuts made for all four, make or
find four different icons, that are suitable for those four
people, and change their shortcut icons to those.
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