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DearWebby is actually Helmut Morscher, the CEO of Webby, inc.
Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the
column gradually shifted to answering tech support questions put forward by the readers of the Dear
Webby Humor Letter.
This collection of computer and web advice was started partly because readers demanded an archive, and partly
because some questions were asked again and again. Each page has a different day's Tech Support Pits column.
Have FUN!
DearWebby
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Tech Support Pits column from Dear Webby's Humor Letter of
07/14/03: Fax and cable
Tech Support Pits:
From Steve===
===From Steve
DearWebby
At cetain times of the year we send a lot of faxes. This
used to be a snap when we still had regular dial-up.
However, since we got cable, nobody here can figure
out why we can't any more. We didn't mess with Winfax,
but it just won't send.
=== Steve
Dear Steve
Fax has to go down the phone line, not a TV cable.
Since you probably still have the old modems in the
computers, just re-connect a phone line to them again,
the same as they were connected before cable.
If you cancelled the phone numbers that were previously
used for dial-up, when you got cable, just bridge the
phone lines at the main demark or where the phone line
enters the building.
Make it so that all the house lines that don't have a
dial tone get connected to the incoming line to which
the red and green are connected to, or to any line
that does have a dial tone.
You can put alligator clips onto the cable from an old
phone to test the lines. Dial 311, (958 in New York City)
and the phone company computer will tell you which number
you are connected to.
Modern demark boxes (where the phone network meets
your house network) have test jacks where you can
plug in a regular phone to test. If your demark box has
those, then you don't need alligator jacks.
If you are not familiar with phone wiring, just call a
phone technician or electrician. It takes you longer to
explain to them what you want, than it takes them to
change those wires.
Have FUN
DearWebby
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