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DearWebby is actually Helmut Morscher, the CEO of Webby, inc.
Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the
column gradually shifted to answering tech support questions put forward by the readers of the Dear
Webby Humor Letter.
This collection of computer and web advice was started partly because readers demanded an archive, and partly
because some questions were asked again and again. Each page has a different day's Tech Support Pits column.
Have FUN!
DearWebby
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Tech Support Pits column from Dear Webby's Humor Letter of
08/11/04: Modem Speed
Tech Support Pits:
From Lee===
Dear Webby,
I am a 71 yr old novice. Im running windows 98. Its running
21600 Or 26400 With a 56K modum. I seem to be wasting
a lot of time waiting. What would you suggust
Lee
Dear Lee
Your modem is capable of that speed.
However, your dial-up ISP apparently is not capable of
supplying data at that speed.
You can talk to your ISP, maybe they can improve their
service or know of some tweaks that will help with their
particular type of service.
If your modem appears to speed up very late at night, then
your ISP has more clients than they can handle with their
current equipment.
If your modem goes through a lot of rigamarole and tries
different connection speeds, ( - you will hear it
experimenting with different combinations of screeching
noises -), then the phone line is bad.
There is nothing you can do about ISP overload, but if it
is a bad line condition, you can often get the phone
company to improve your lines.
Have FUN
Dear Webby
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