Tech Support Pits column from  Dear Webby's Humor Letter
widely read, forwarded, copied and imitated daily since 1994
Dear Webby's Humor Letter, daily since 1994

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DearWebby is actually Helmut Morscher, the CEO of Webby, inc.

Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the column gradually shifted to answering tech support questions put forward by the readers of the Dear Webby Humor Letter.

This collection of computer and web advice was started partly because readers demanded an archive, and partly because some questions were asked again and again. Each page has a different day's Tech Support Pits column.

Have FUN!
Tech Support Pits column from Dear Webby's Humor Letter of
08/27/04: E-mail style and courtesies

Tech Support Pits:
From Kate=== Dear Webby, Can you please settle an argument about e-mail style for us? My view is that every e-mail, no matter if it is the first or the hundredth, should have a salutation like "Dear X" or "Hi Y" on top, and sign off with a name, or if it is the hundredth mail from the same person, with at least an initial. The other people in my car pool say that is a waste of time, has gone out of style and that "nobody on AOL uses those old-fashioned formats any more". Two of them even maintain that a descriptive subject line is a waste of time, since the subject is discussed in the email. What is your advice? Thanks Kate Dear Kate Common sense and courtesy has not gone out of style. I too get annoyed when some dumb slum dweller, who probably changes his or her screen name more often than the underwear, expects me to guess who they are. I usually let the delete key do the guessing. I don't have a problem at all with missing subject lines. My spam control takes care of that. If they have no subject to talk about, then their mail gets trashed, unseen. The same goes for a missing name or nickname, the "Real Name" field in the mail set-up. "Real Name" refers to the name somebody wants to be called or greeted with, and can be a first name or nickname or a full name. "Real Name" is called that to differentiate it from "User Name". If there is no "Real Name", then my spam control program trashes that mail. Kate, I agree with you 100 %. Those few common courtesies make all the difference between anonymous heckling and decent communication. Have FUN Dear Webby
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