Tech Support Pits column from  Dear Webby's Humor Letter
widely read, forwarded, copied and imitated daily since 1994
Dear Webby's Humor Letter, daily since 1994

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DearWebby is actually Helmut Morscher, the CEO of Webby, inc.

Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the column gradually shifted to answering tech support questions put forward by the readers of the Dear Webby Humor Letter.

This collection of computer and web advice was started partly because readers demanded an archive, and partly because some questions were asked again and again. Each page has a different day's Tech Support Pits column.

Have FUN!
Tech Support Pits column from Dear Webby's Humor Letter of
09/06/04: Getting my mail read

Tech Support Pits:
From Maw=== Dear Webby, I know that my mail works because when I send mail to my other addresses, I receive it. But when I send mail to other people, especially if they don't know me, they often don't get it or claim they didn't. I am not trying to sell anything, I am just doing research and politely ask for example if they supply a certain product. It happens so often that I am beginning to think that it is something I do. What should I change or watch out for? Thanks Maw Dear Maw 1) Get a respectable address. Even if you are not blocked, it's a steep uphill battle to get any respect with an AOL, yahoo or hotmail address. Keep in mind that no matter what their propaganda says, with those addresses you arrive as the masked stranger from the SPAM side of town. Even if you have to stay on AOL for religious reasons, you CAN get a domain name or a subdomain, and use the mail you get with that. You will be surprised how the same companies all of a sudden treat you with respect when you stop playing the masked stranger from the SPAM side of town ! 2) Use a short subject line, avoid ALL-CAPS style, and word the subject line so that it neatly summarizes your letter. 3) Most definitely avoid using Incredimail or similar mails. Those peg you instantly as a bored grannie, and a lot of companies resent that Incredimail is littering useless cutesy stuff into their computer and causes extra work to clean up the mess. Incredimail is meant for private communication, where you will be forgiven for drooling childish clip-art, not for writing to companies that deal with 1000 or more mails per day. 4) Keep the mail short, and paragraphs shorter. Long paragraphs make you appear tedious and make scanning your mail a lot more strenuous. If you follow those four simple tips, your response rate will jump to nearly 100%. Have FUN! DearWebby
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