Tech Support Pits column from  Dear Webby's Humor Letter
widely read, forwarded, copied and imitated daily since 1994
Dear Webby's Humor Letter, daily since 1994

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DearWebby is actually Helmut Morscher, the CEO of Webby, inc.

Originally the "Tech Support Pits" were reports of the funniest tech support incidents, but over the years the column gradually shifted to answering tech support questions put forward by the readers of the Dear Webby Humor Letter.

This collection of computer and web advice was started partly because readers demanded an archive, and partly because some questions were asked again and again. Each page has a different day's Tech Support Pits column.

Have FUN!
Tech Support Pits column from Dear Webby's Humor Letter of
09/23/04: Held hostage by AOL

Tech Support Pits:
From Jerry=== Dear Webby, I've been a faithful AOL subscriber since going on line. I have had nothing but grief, freeze-ups, loss of access and, you name it. I am reluctant to change to another provider, because I am worried that I'll lose my favorite places and E-mail addreses. Am I worrying for nothing? [Deacon] Jerry Dear Deacon Jerry Congratulations to your decision to graduate! You have nothing to worry about. To export your favorites, open MSIE, hit ALT F or Click on FILE I or select Import/Export N hit Next E select Export Favorites Enter, Enter type in a file name that you can remember, like for example: c:\favorites092204.html Enter And it's all done. Just remember ALT FINE, ENTER,ENTER An interesting side note here: The default file that it suggests is "bookmark.html". Looks like when they originally copied Netscape to make MSIE, they plum forgot to rename that to "favorites.htm", and they have not spotted that oversight yet. You can look at c:\favorites.htm and see what was saved. A nice and neat page with all your favorites in clickable links. You can easily edit that page with a text or HTML editor and weed it out. You can import that, if necessary, into a new installation of MSIE, or even onto a different machine. As for email addresses, that's a bit trickier, because AOL holds your address book hostage in order to scare you into staying. However, for every dumb move they make, there are a hundred kids that figured out a way around it. Good instructions to for example export the addresses to Outlook Express are here: There is even a program available that does it all in five clicks. That one is not quite free, but depending on how much your time is worth, it might be a bargain for you. Have FUN! DearWebby
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